HOW TO ORDER? VIA WEBSITE - click on the item that you want on our site -"add to cart" being sure to fill in all necessary fields. When you are finished, click on "checkout" and follow the prompts. TELEPHONE - identify the items you'd like to order and call us at 1-888-495-1020, 7 days a week.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER - Orders are typically shipped within 72 hours of receipt of all information and cleared. Dependant on where you're located, orders customarily arrive within 5-7 business days thereafter. *Special Orders - will customarily arrive within 8-15 business days i.e. Chandeliers, Wall Plates.

EXPRESS SHIPPING SERVICE AVAILABLE - Should you require express shipping; simply contact us via email or telephone and we will work closely with you to meet your needs. In the unlikely event your item is out of stock, you will be contacted with estimated backorder date, or you may select another item or if we don't have an item which meets your unique needs, we will gladly issue a complete refund.

REFUNDS & PROBLEMS - Our goal is your complete satisfaction, continued patronage, and recommendation to your friends is vital to us. Each item is inspected prior to shipping for chips, scratches and breaks and then carefully packed and shipped. 1020GlassArt provides SIMPLE REFUND POLICY should the item be damaged and in the event you not otherwise satisfied, we'll gladly and quickly provide you a refund, see below for details.
Please note, all orders are subject to product availability. In the event your item is momentarily unavailable, you’ll be quickly be notified and YOU decide if you would like to wait or receive a refund or 10% discount off a future order. We want you happy.

SIMPLE REFUND REQUEST PROCESS:
   (1) Notify us by email or phone within 48 hours* of arrival of item is received of your desire to return the product. You will be emailed a return Authorization # and Address.
   (2) Return of product – Simply return in the original box and packaging and of course in original unused condition. We recommend insuring the return item for your safety and note shipping costs are not refundable. To receive a full refund, return of product must be received by 1020GlassArt within 7 days following Refund Request Notice.
   (3) If we error in the order, we will gladly exchange the item and you will be issued credit for the return postage.
   (4) 1020GlassArt.com each item shall be inspected for chips, scratches, and breaks by both you and our employees at the time of purchase. However, due to the nature of our items being fragile, 1020GlassArt.com does not provide cash refunds or exchanges.

*In the event Refund Request Notice is not received by 1020GlassArt within 48 hours of its original arrival date, a 15% (fifteen) percent restocking fee will apply. In the event the return of product is not received within 7 days of the original Refund Request Notice response or without ALL original box, packing or like new condition 1020GlassArt may, at its sole discretion impose an up to 25% restocking fee or deny refund due to any damage.

SATISFACTION GUARANTEE - 1020GlassArt wants you happy, as such we offer the above SIMPLE REFUND POLICY, however 1020GlassArt has no direct control over shipping services such as Federal Express, UPS, or USPS and does not guarantee your item to arrive by any estimated shipping date only that we will promptly ship your item out to the requested address.

WHY DOES THE ITEM AND PHOTO VARY? - Photographic images of each item shown in the Gallery are taken under a certain optimum light; as such actual product shade and color may vary when shown under a different lighted area. Computers also have different color settings to make the color look different. The size and type of the screen will vary the size of photo and fonts as well. Dependant on your screen display, images may vary, we ask you understand the slight differences from the photographic images, descriptions. As such images are provided as illustrative renderings.

SHIPPING & HANDLING POLICY- Due to the delicate nature of each item and in effort to minimize potential damage during the shipping process, 1020GlassArt.com carefully and customarily packages each item in a gift box surrounded by filler (e.g. peanuts), which is then placed into another box. This "Double box" approach provides additional assurance your gift will arrive intact.
DAMAGE/MISSING CLAIM – All items are insured and tracked in shipping. If your item(s) arrive damaged, keep all packing materials for shipping carrier, contact 1020GlassArt within 10 days from receipt of delivery date either via email and/or telephone. We do require pictures of packaging and item(s) damaged for verification. If your item does not arrive from carrier, you must alert 1020GlassArt of no receipt. We will make every effort to locate and reclaim lost package. We will ship a replacement upon confirmation of reported information. If damaged/missing item is not able to be replaced, then similar item (your selection) will be shipped either issuing a refund or new invoice for cost difference.

WHAT FORMS OF PAYMENT DO YOU ACCEPT? - The 1020 Glass Art accepts PayPal which processes Visa, MasterCard, American Express and your debit card or checking account.

HOW SECURE IS MY PURCHASE INFORMATION? - 1020GlassArt.com understands your concerns regarding Internet security. 1020GlassArt.com secure software encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. The Internet is as secure as using your credit card in a store or over the phone. However, in the event of any unauthorized use of your credit card, most banks either cover all charges that result from the unauthorized use, or may limit your liability to just $50.00. CUSTOM DESIGNS? Although we do not provide custom designs, we do encourage our customers to make suggestions for individual requests, as we regularly are able to locate specific pieces during our buying trips abroad.

ARE YOU A CHAIN OR HAVE MORE LOCATIONS? - 1020GlassArt.com is based in Austin, Texas with two locations. We, of course, are considering new permanent locations throughout Texas.

WHO DESIGNS THE PIECES? - Numerous artists from around the world including guilds and artisans from the United States, Italy, Spain, (numerous) Poland, Czech Republic, United Kingdom, Asia, & Russia. These artisans combine blown, folded, and cut glass traditional techniques with their own eclectic decorative themes with an emphasis on quality elegance.

SHARING OF MY PERSONAL INFORMATION? - Never, 1020GlassArt.com will not share, sell, or use your personal information with anyone.

MORE QUESTIONS? - Should you have additional questions or if we can provide additional photos or details, please contact us at: Email: sales@1020GlassArt.com or call Phone: 1-888-495-1020. 1020GlassArt.com 11401 Century Oaks Terrace STE. 129 Austin, TX 78758.